Motivated by a UX coursera course I was doing in early 2022 about wireframing. I thought of one of the most unrealistic delivery services as a prompt – an ice-cream delivery in Iceland.
The challenge
When you have high-quality things at home that you no longer need or are moving, and you don’t want to toss them in the dump, you’ve got several alternatives.
You can give it to a friend, sell the item or you can donate them.
British Heart Foundation supports you with the last option. However, the process can be a little bit frustrating because the service can be booked online but the store has to call donors to confirm the time slots selected.
This can mean donors often don’t get the dates they picked when they were booking the service online. Which has definitely led to a less than ideal donor experience.
This project aims to implement an online booking system that allows donors to book a selected date and time that requires no confirmation from customer assistants on the phone.
Deliver
Based on the nature of the comments and the results collected…The final design didn’t differ from the one that was tested.
The majority of users found the prototype ‘easy’ to use and the comments that showed some not so positive feedback related to the prototype itself and not the interaction, copy or buttons used to make the booking.
Final designs
These are the final designs for the slot booking of donations collection service.
Potential results
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Lessons learned
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Position
UX Designer
Tools
Miro, Figma, Useberry
Timeline
3 months
Team
Product design lead, product manager, scrum team incl. QA, back-end, front-end, business analyst & myself